Frequently Asked Questions:

What is a Hostel?

A hostel, ideally, provides cheap, clean and cheerful accommodation in a variety of rooms, from single, double and twin rooms to three, four, six and eight bed dormitory style rooms, with the idea that the larger the room is, the cheaper the bed. Once upon a time the typical guest was a single backpacker looking for the cheapest option, whereas nowadays you are as likely to encounter couples looking for a double room with ensuite facilities, and families looking to trim their budget so as to spend money on more important things!

Do I need bed linen?

No, all bed linen is provided, including bed sheets, pillows and duvets. Towels are provided for private rooms, and may also be hired from reception.

Internet access.

Free wi-fi is available, and free internet. If you need tickets or boarding passes printed, we are happy to do so free of charge.

Is breakfast included?

Yes, we offer a decent breakfast in the morning, from 8 until 10. We offer tea, good coffee, juice, toast, butter and jam, and cereal and milk.

Do you provide tours?

We offer discounted tours to the Ring of Kerry, Dingle Peninsula and the Gap of Dunloe, and can arrange horse riding, guided walks, kayak trips, abseiling and many more. We also offer discounted bike hire.

Are there cooking facilities available?

We have a very large and well equipped kitchen, with everything you need to cook just about anything, including gas burners, a gas oven and an outdoor barbecue.

Is there a laundry service available?

We offer a same day laundry service, provided we receive the laundry before 10 pm. We also have a drying area for wet hiking gear.

Is there parking nearby?

Yes. On check in we can direct you to free parking.

Is there somewhere to store bikes?

Yes, we have a secure indoor storage area for bikes.

Do you have luggage storage?

We provide free luggage storage, whether it’s for one day while you wait for a bus, or a week while you tackle the Kerry way.

Are children welcome?

Yes, all are welcome here at Neptune’s. Let us know in advance and we can provide cots, high chairs etc.

Are groups welcome?

We welcome all kinds of groups, but request that large groups are booked directly with the hostel. Group discounts are available.

Is it safe to book online?

Yes, we use a special encryption system to ensure that all online transactions are safe and secure.

What is your cancellation policy?

For individual bookings, we request 24 hours notice, so the booking would have to be cancelled by 3pm on the day prior to your arrival.
In the event of a no show, we would charge for the first night.

Why should I stay at Neptune’s?

Friendly staff, clean rooms, good facilities, low prices, local information, and recommendations from Lonely Planet, The Rough Guide, Frommers, Guide Du Routard and many more.